How do I add a new user to my campground?

In the Good Sam Booking platform, we recommend each person using the platform have their own user account. There is no limit to the number of users you can add and there are no additional charges per user. This helps when tracking who does what within the system as well as makes it easy to remove access when someone no longer works at your campground. 

You must have the Owner role to add or make changes to Users within your campground. 

You can add a new user by clicking on the Organization tab. This will default to Properties/Campgrounds, click under that where it says Users.

Once you are here, click on the orange + sign that appears in the upper right hand corner.

This will bring up the new user screen. All of the fields in this screen will be required. 

First Name: Enter user's first name. This will display on reports as well in reservation history.

Last Name: Enter user's last name. This also displays on reports as well in reservation history.

Email: Enter this user's email address. This should be a valid, unique email address. Again, it is best to have each user with their own login which uses email addresses. If someone doesn't have an email address, you can have them create one for your campground specifically using any of the many free email options out there such as Google's Gmail.

Organization Role: Set the role for the user. To help you determine which to assign your employee as, you can see what the different organization roles have access to by clicking here.

Campground Access: Click in field and check the box next to the campground this user should have access to. If it is not checked, the employee will not have access. This is an extra check for those who have multiple campgrounds within their organization. 

Click to save the user.

At this point, they should receive an email from the platform with a temporary password and instructions. Please have them check their spam if it is not showing in their inbox!

Once they are in the system, be sure they update their password. For assistance changing a password, please click here.

If you need any assistance with this, please contact [email protected].

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