How to Accept Reservation Requests
When you are not using the instant book feature, reservations will come in as a request. A request simply means that a guest has selected a site (or site type), entered their credit card information and are currently waiting on you to approve their booking.
Also, instead of seeing a "reserve" button on your CampgroundBooking page, guests will see "request".
Once the guest has selected their site and entered camper information, they will input their credit card information and see the following information before they click "submit".
If you do not accept or deny the reservation within the 72 hour window, the reservation request will be expired. At this time the guest will receive an automatic email notifying them their request has not been responded to and the credit card hold will be released in full.
Once the guest clicks "request reservation", an email will automatically be sent to the email you have put in your settings to receive reservation receipts.
The email sent to your inbox will look like the one below.
From this view, you can immediately accept or deny the reservation OR you can go to app.campgroundbooking.com and click on the "requests" tab.
Note: Once you click on approve or deny, an email will automatically be sent to the camper to notify them their request has been confirmed or denied. Below is an example of an approved reservation.
If you want to view more information about this request or contact the camper, you can double click into this request (or click on the three dots on the right and select 'edit').
This screen will show a breakdown of the entire reservation. If you want to contact the camper, you can select the "contact camper" link next to 'deny' and you can see the guest's email address. By emailing the camper, you can let them know you're denying their request and ask them to request another set of dates.
Note: We are currently working on the ability to send a message to the guest directly from this screen.
Once you approve the reservation
Once you approve the reservation, a confirmation number will appear on your screen (see below). If you want to move this guest into another site, you can do so by clicking onto the confirmation number.
Note: If you allow guests to book by site type (i.e Back-In or Pull Thru) versus picking a specific site (i.e Back-In Site #45 or Pull Thru Site #45) then they will be placed in the first available site that can accommodate their RV.
Clicking on the confirmation email will take you directly into the approved reservation.
From the reservation you will click on edit stay.
Inside of edit stay, you will be able to select the site you want to move your guest into. Scroll down under edit stay and simply select the site you want to move your guest into for their stay.