How to cancel a reservation

Within the Good Sam Booking platform, there are several ways to cancel a booking. Also, you have full control over whether or not you'll issue a full refund, partial refund or no refund.

The easiest way to cancel a reservation is from the dashboard. First, find the reservation on the dashboard and hover over the little "i" for the reservation information. You can then select the icon that looks like a zero with a slash through it (as pictured). From there, a cancellation window will populate asking you to select the type of refund that you'd like to give. 

If you have trouble with this method, below is more information on another way to cancel the reservation.

First, in order to cancel a booking you'll need to go to your reservations tab to look up the reservation you are wanting to cancel. 

Next, you'll want to do a quick search using the top bar. You can pull up the reservation you want to cancel by typing in the first or last name of the guest or the confirmation number.

*If you aren't seeing the reservation: Make sure to not put a space before or after the name. Also, you'll want to make sure that your date range in the top right is correct and that the filter located under "block site" is set to include all reservations.

Next, using the three dots on the right hand side of the reservation window, you will select from the following options: 

  • Full refund: This will prompt a full refund to the customer for what they paid for their reservation, including the reservation fee that was originally collected by the Good Sam Booking platform.  
  • Refund minus cancellation fee: This will keep whatever cancellation fee you have previous set in place. You can see how to set your cancellation fee here. (In this scenario the reservation fee will not be distributed back to the customer)
  • Cancel no refund: You keep 100% of what customer has paid to date.

Once you have selected any of the refund/cancel options, an email will be automatically sent to your guest in the following format. The email will also share a breakdown of the funds send back to them (if any). 

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