Reservation Cancellation Report

This report pulls cancelled reservations based on when the reservations were placed, not when they were cancelled. You can pull this reservation for a period of time. 

For each cancelled reservation, you'll have the reservation number, the date the reservation was created, the last time the reservation was interacted with, the camper's name, the camper's email, the total of the reservation, the cancellation fee that was kept, and the stripe charge IDs. It also has a hyperlinked reservation number that allows for quick access to the reservation.

At the top of the report, it will give you three quick snap numbers. It tells you how many of your reservations cancelled in a period of time, how much revenue those reservations were worth, and how many cancellation fees you kept. 

The report can be used to pull how much of your revenue for a period of time is cancellation fee revenue. 

This report can also be used if a camper calls stating they didn't receive their refund. Ask them when the reservation was placed and pull this report for that date. Then you can see if a refund was processed. If a refund was processed, you can visit this article to see how to look up a charge in stripe.