Platform 2.0 - How to set default cancellation fees

Owner and manager roles are able to preset cancellation fees that may be charged when a guest cancels a reservation. Based on your settings, a cancellation fee will be suggested when a reservation is cancelled or the number of nights for the reservation is reduced.

There are different cancellation fee options available:

Fee if cancelling or reducing reservation nights more than a number of nights before the check in date
Fee if cancelling or reducing number of reservation nights less than or equal to a number of nights before/on the check in date
Fee if cancelling or reducing number of reservation nights after the check in date

To set the fee, click on Campground Settings, then go to Reservation Settings.

This brings you to the Campground Settings inner menu. Click on the Reservation Settings:

In the Reservation Settings, click on Fees to set up the Cancellation Fees.

The image in the Cancellation Fee section demonstrates when a fee will be suggested.

For each time period, you are able to set the following cancellation fee calculation methods:

Flat fee: a set dollar amount that is charged.
First night's rate: the non-discounted first night rate that is charged on the reservation.
% of booking total: a set percentage of the total cost of the reservation which includes any add-ons, taxes, fees or discounts.

To set a default cancellation fee that automatically calculates whenever a reservation is cancelled or reduced, provided the change is made more than the specified number of nights before the check-in date, follow these steps:

Input Duration: In the "More than" field, enter the number of nights prior to the check-in date. This sets the minimum advance notice required for cancellations or reductions without incurring a fee.
Select Fee Calculation Method: Choose how the cancellation fee will be calculated. This could be a flat fee, the first night's rate or a percentage of the total cost.
Enter the Fee: Specify the amount of the fee according to the calculation method selected.

The "Less (or equal)" Nights will be set automatically based on the "More than" Nights.

To set a default cancellation fee that automatically calculates whenever a reservation is cancelled or reduced when done less than or equal to the specified number of nights before the check-in date, follow the same steps for the "Less (or equal)" Fee and Calculation Method.

In the example pictured below, when a guest cancels or reduces the number of nights for their stay and the check in date for their reservation is greater than 14 nights away, the default cancellation fee will be a flat fee of $10. If the check in date is within 14 nights, the default cancellation fee will be 100% of their booking total.

There is also an option for cancellations or stay reductions that occur after the guest's check in date.

This is the last setting available for Cancellation Fee options.

This will have the same options available:

Be sure to click on the "Save" button when you set or change cancellation fees so they are saved.

You will still have discretion to change the default amount in case you want to charge a different fee or none at all.

If you have any questions or want clarification on how to set up Cancellation Fees, please reach out at [email protected] and we can help.