Platform 2.0 - What do different Reservation States Mean?

State 

Definition 

Draft

Reservation started but not completely entered. It will save as Draft once the site is selected.

✳️ Guest portal reservations also show as Draft when guest booking online.

Booking Requested 

Requests are turned on and a guest requests reservation from online guest booking portal.

Booked

Reservation is made and not checked in/out.

When Instant Bookings are on, Guest Portal reservations are created in "Booked" state when completed.

When Requests are on, Guest Portal reservations are in "Booking Requested" status and once the request is accepted by campground, it will become "Booked."

Checked-In

Reservation was booked and has been checked in. 

✳️ You cannot check in a reservation before the start date of a reservation. 

Canceled

Reservation that has been canceled. 

Declined

When Reservation Requests are on, this status will show if a campground declines a new request that comes in.

Expired

A reservation shows as "Expired" in two cases:

1. A guest was booking in the online guest portal and did not complete the reservation within the given time allotted.
2. The campground made a reservation and did not finish the last step to Choose Payment Type and click the "Create a reservation" button. (The reservation stays in Draft status for a few days before expiring.)

For a more detailed explanation of Expired reservations, please click here.

Blocked Site

Site is blocked for the set time without a reservation. This is not an actual Reservation Status since it isn't a reservation but a way to stop a site from being booked for a specific date range.