Where Is My Orange Help Button?

If the orange Help button is not appearing on the booking platform, this guide will walk you through steps to troubleshoot the issue across all major browsers. The Help button should appear on the bottom left corner of the screen when accessing the platform.

1. Try Opening the Page in Incognito or Private Mode

This is a quick way to test if something in your browser is blocking the Help button.

Chrome/Edge: Press Ctrl + Shift + N
Firefox: Press Ctrl + Shift + P
Safari: Press Command + Shift + N

If the Help button shows up in incognito/private mode, it means something in your regular browser setup may be causing the button not to show.

2. You Can Turn Off Browser Extensions

You’ll want to turn off any browser extensions like AdBlock, uBlock, Ghostery, or other privacy tools, as they can block the Help button from loading. After turning them off, refresh the page and see if it appears.

3. Clear Your Cache and Cookies

Sometimes your browser stores old data that can prevent parts of a page from loading correctly.

Open your browser’s Settings
Go to the Privacy & Security section
Choose Clear Browsing Data or Clear History
Select both Cache and Cookies, then confirm

Once done, close your browser, reopen it, and try loading the platform again.

4. Make Sure Your Browser is Up to Date

Using an outdated browser can cause display issues. You’ll want to check that you’re using the latest version of Chrome, Firefox, Safari, or Edge.

5. Try a Different Browser

If the Help button still doesn’t appear, try opening the booking platform in another browser.

If all else fails it possibly is the Tracking Prevention Blocking the Help Button (Edge Browser)

If the Help button is not appearing while using Microsoft Edge, the browser’s Tracking Prevention feature may be blocking the help widget from loading.

Temporarily Disable Tracking Prevention for the Site

Open the page where the Help button should appear.
In the address bar, click the lock icon to the left of the URL.
Locate Tracking prevention for this site.
Toggle it Off.
Refresh the page.

The Help button should now appear.

Alternative: Adjust Tracking Prevention Settings

Open Microsoft Edge Settings.
Navigate to Privacy, search, and services.
Under Tracking prevention, confirm the setting is Balanced.
If the Help button is still missing, temporarily disable Tracking prevention and refresh the page.

If you have any questions or need help getting the orange help button to show please reach out at [email protected] and we can review it with you.