Customize Booking Confirmation Emails

The Custom Confirmation Email Message feature allows you to include a personalized message in your guests' booking confirmation and upcoming stay reminder emails. This gives you an easy way to communicate important campground information before your guests arrive, helping them prepare for their stay while reducing common questions and phone calls to your office.

Whether you need to share gate codes, campground policies, seasonal reminders, or check-in instructions, your custom message is automatically included in each reservation confirmation and reminder email.

Benefits

Using a custom confirmation message can help you:

Reduce phone calls and repetitive guest questions
Set clear expectations before guests arrive
Share time-sensitive information such as fire restrictions or weather advisories
Provide check-in instructions and access codes
Improve your guests' arrival experience

Enable a Custom Confirmation Email Message

From the left navigation menu, select Notifications.
Scroll to the Custom Confirmation Email Message section.
Enable Include a custom message in booking confirmation emails.
Enter the message you would like your guests to receive.
Click Save.

Screenshot: The image below shows where to enable the feature and enter your custom message.

What Can I Include?

Your message can contain any information guests should know before arriving, including:

Gate or restroom access codes
Fire ordinances or burn bans
Quiet hours
Pet policies
Parking instructions
Check-in or check-out procedures
Wi-Fi information
Local campground reminders
Any other important arrival information

Note: Your custom message can contain up to 2,000 characters.

Example Custom Confirmation Message:

Welcome to Happy Trails Campground!

We're excited to host you. Before you arrive, please review the information below:

Gate Code: 1234
Quiet Hours: 10:00 PM – 7:00 AM
Campfires: Campfires are permitted only in designated fire rings unless a burn ban is in effect.
Pets: Pets are welcome but must remain on a leash at all times.
Check-In: Check-in begins at 2:00 PM. If you plan to arrive after office hours, please contact us in advance.

We look forward to welcoming you and hope you have a wonderful stay!

Guest Experience

After a reservation is booked, your custom message is automatically included in the guest's:

Booking confirmation email
Upcoming stay reminder email

Guests will see your message in a dedicated Important Information from Your Campground section within the email.

Still Need Help?

If you have questions or need assistance configuring your Custom Confirmation Email Message, our Support team is happy to help.

You can submit a support request through the Help menu (orange ? button in the bottom-left corner) within the platform, or contact Good Sam Campground Solutions Support by email at [email protected] for additional assistance.