I'm having lag and performance issues, what do I do?

If you're having issues with the system, first you want to reach out to the support team by emailing "[email protected]." Please ensure to include the exact issue you are experiencing, where you are experiencing it and what you were doing when it happened.

While you wait for a response, especially if it's after support hours, there are a couple of things you can try. 

1. Complete a hard refresh, by shutting down your browser and reopening it. 

2. You can clear your browser Cache. If you're unsure on how to do so, you can click on the following links to gets the step by step instructions based on the browser you are using. 

• Google Chrome
• Firefox
• Edge

3. Restart your computer. 

If none of this solves your issue, please wait patiently for a support team member to get back with you.